Refund and Returns Policy

June 16, 2025

Policy Overview

1. When We Can Accept Returns

To return something, just make sure:

• It’s still within 90 days — please don’t send something from last year.

• It hasn’t been used, worn, washed, or stretched beyond recognition.

• Packaging’s intact, tags still on, looks like new.

• Keep the invoice or order confirmation — we need to find the order somehow.

Basically, if it doesn’t look new anymore, don’t ship it back and expect a refund.

2. Different Return Cases

A. If it’s our mess-up (wrong item, defect, delivery issue)

Like… your shirt shows up torn, or you ordered navy and got orange? Totally on us.

• This applies to all products on kaniape.com.

• We’ll send a prepaid label. You don’t pay a cent.

• You can ask for a replacement (if it’s still in stock), or go for a full refund — including shipping. Your call.

B. If you just don’t want it anymore

No judgment — we all buy stuff we later rethink.

• Still applies to everything we sell.

• You’ll need to pay for shipping it back. That’s standard.

• Use tracked shipping if you can. It avoids awkward “where did the box go?” convos later.

• Once we get it and check it’s okay, we’ll refund the item (minus the first shipping cost).

3. Stuff You Can’t Return

Sorry, no returns on:

• Gift cards

• Items marked Final Sale
  Unless they arrive broken. Then yes, obviously.

4. How to Send a Return

Step 1: Reach out

Shoot us an email at [email protected] within the 90-day window. Please include:

• Order number

• Reason you’re returning it

• If it’s damaged, toss in a couple pics — helps us speed things up.

Step 2: Wait for reply

We’ll get back within 1–2 business days. If it’s our fault, you’ll get a prepaid label too.

Step 3: Pack and ship

Box it up safe — original packaging is best, or anything that keeps it from getting smashed again. Send to:

Kaniape – Returns Dept
1338 Grand Ave apt 314, Glenwood Springs, CO 81601, USA

5. Refund Timeframe

We’ll handle your refund once we get the item and check it’s in good shape.

• Usually within 5 business days. Might be faster.

• Refunds go to your original payment method (card, PayPal, etc.)

• If you want store credit instead, just say so.

You’ll get a “hey, refund’s done” email when it’s processed.

6. Restocking Fees?

Nope. We don’t charge those.

7. When We Ship Stuff

• Orders ship in 1–2 biz days (Mon to Fri, U.S. holidays off)

• Delivery: 5–6 biz days after that (Mon to Fri, U.S. holidays off)

• Orders before 2PM MST usually start moving the same day

See Shipping Policy for more if needed.

8. Get in Touch

Need help or got a question?

• Address: 1338 Grand Ave apt 314, Glenwood Springs, CO 81601, USA

• Email: [email protected]

• Phone: +1 (970) 901-0636

• Available: Mon–Sun: 8:00 AM-5:00 PM MST

We’re around daily — don’t hesitate.